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At Overcast Restoration Inc. we pride ourselves in our ten step carpet cleaning process.  This process follows the guidelines set forth by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC), a nonprofit group owned by various trade organizations in the cleaning and restoration industries.  The IICRC's purpose is to provide certification and training courses, test, certify, and set standards for all of the cleaning and restoration industry.   Let's look at all of the steps with a brief explanation of each one.


3. Pretreatment    Your carpets and upholstery are then pre-treated with appropriate chemicals in order to loosen soil.  We pre-treat the entire area to be cleaned, not just the spots. This insures that your carpets and upholstery are all cleaned, and not just made wet.  We also have at our disposal many different detergents and solutions so that we can use the ones that best suit the soil level and construction of article that we are cleaning, not like most budget cleaners that only use one for all situations, if any at all.

4. Agitation   The pretreatment applied is then agitated, or worked into the face fibers of high soil areas  in order to help loosen stubborn soils and to insure uniform application of the pre-treatment.

5.  Edging  The carpet is “cut in” or edged with our special edging tool.  This allows us to clean right up to the edge, in the corners, and right up to any furniture that is not going to be moved.

6.  Extraction   This is the process that involves using our powerful truckmounted  hot water extractor (Steam Cleaner) to remove both the soil and the detergent residue from the carpet.  How this works is water is heated by the truck and brought into the hose through our solution hose.  The hot water is then injected into the carpets face yarns and immediately vacuumed up and set out to our truck for collection in our waste tank.  Great care is taken to not over wet the carpet and to remove as much soiling and water as possible.

7.  Final spotting  Generally the above process will remove almost all of the spots from the carpets and upholstery, but sometimes more difficult spots or stains will remain.  This is the step in which we attempt to remove them.  Please remember that not all stains can be corrected, but we will do all that we can to keep you informed of the more difficult stains and communicate to you your options.

8. Neutralize  After all use of detergents and spotting chemicals, we neutralize your carpets and upholstery to remove any residual detergents and to assure that the fabrics are returned to there original pH levels.

9. Post-inspect    Your textiles are then inspected again to insure that all areas look and perform to their optimum abilities.

10. Groom    Grooming is the process of aligning the fibers in your carpet and upholstery.  This helps the fabrics to dry better and also makes it look its best.

11. Drying    Powerful airmovers are then directed across your carpets and upholstery in order to help speed the drying process.  Please note that we don't leave the airmovers on until the carpets are completely dry in most cases, but even running for a few minutes the airmovers greatly reduce the drying time.
 
correct  cleaning procedures and chemical needs for each textile cleaned.  It is also necessary so that potential problems can be pointed out and addressed.

2.   Dry Vacuuming   Vacuuming your carpets and upholstery is such an important step in cleaning, that the IICRC requires it on every cleaning.  The reason is that up to 79% of the soil in your carpets and upholstery is dry, particulate soil that is easiest to remove with a dry vacuum.  Most cleaners, even those that call themselves professionals, skip this step.  In order to better serve you we do not.
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